Refund policy

Refund policy

  • As for proving transparency we have formulated this return & exchange policy to create a bridge of honesty. Our main aim is to clear you about your purchase. We have collected all possible reasons related to returns, cancellations, or exchanges. We request you go through the policy before placing the order or claiming a refund or exchange.
  • We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Item sent back to us must first request a return to be accepted. Please do not send us a parcel without informing us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

For Exchange, the reverse pick-up will be done in 2-3 days once the request is placed. Once, we have received the request and it is approved pose review, a new exchange order will automatically placed and processed. The new order gets shipped in 2-3 working days and would take 7-8 days for it to get delivered, mostly sooner depending on the region.

Reverse Pickup & Redelivery: We offer reverse pickup and redelivery services for returns and exchange  charges depending on your location. if product is defective only ,if product is defective then we will pay reverse pickup and redelivery Please be aware that courier charges for both pickup and redelivery will be covered by CUSTOMER , but this is  feasible ALL  locations. If you’re in an area where reverse pickup isn’t available, you may be required to return the item through an alternative courier.

In case, our service for reverse pickup is not available at the customer location, the customer should send back the product to us by themselves.

Once a product is exchanged and delivered, no further action such as exchange or refund would be applicable on that order.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Before making a return read the below conditions and make sure you comply with the Conditions.

What is the timeframe for raising any issue?

You can raise any issue within 5 days after delivery. We are not responsible for any issue after this timeframe.

What is the procedure for any claim?

You can email us at fashionjioofficial@gmail.com You can reach out to our Instagram handle.

What to do if I have the wrong details filled incorrectly?

It’s solely your responsibility to enter the right details. By mistake, if you did anything wrong, let us know via mail, WhatsApp, or Instagram handle.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved or not. If the refund is approved, we will process it, and the amount will be credited to your original payment method within 3-4 business days. However, if the return is rejected, we regret to inform you that we cannot proceed with the refund, and there will be no further possibility for return or exchange for the same item. Please note that for items purchased during sales, charges of Rs. 489/- are non-refundable, and the same charges will apply to exchanges as well (This charge depends on the Order value).

Can I cancel the order once it has been placed?

Yes, you can cancel the Order Within 24 Hours after placing an order but you can not cancel the order if you get an SMS and Email about shipping information like tracking ID.

Prepaid Orders can not be canceled by the customer/herself You have to contact us on Instagram or mail at fashionjioofficial@gmail.com

If I don’t like the color of the Items. Can you take it back?

No, we do not provide an exchange or return if the customer doesn’t like the color. There is a 10-15% color difference in some Items as compared to the picture. Please ask for a video anytime. While taking images, the picture comes in bright colors. Not all sarees look different but some sarees are different from images. See the video of the Item and then place an order.

For what reasons I can’t claim for return or exchange?

Below are some reasons you can’t claim an exchange or refund.

  • My mom/wife/loved ones don't like it. (Be clear about your order. We always do our best)
  • I didn't see the original pictures. (We provide you activity logs of our website where small changes made by any employee of JIOFASHION are mentioned. We don't change pictures frequently. We can provide you a proof. So consider purchasing with awareness. We will provide all the details whatever you like but we don't provide a refund on return in this case.
  • The product is not "exactly" as pictures (better ask for real videos before you order. We are always here to help you on WhatsApp)
  • Quality is not as expected { we manufacture imitation work. We always focus on quality. Please look for the original product. If it's a higher price range then we can provide imitation in this price range. WE CAN'T PROVIDE ORIGINAL PRODUCTS JUST BECAUSE ORIGINAL COSTS 10 TIMES HIGHER) You can ask for videos.
  • We don't provide a return, refund, partial refund, or exchange for the above reasons. We don't make a decision based on emotions. We can accept or reject your request based on the relationship with the customer. We have the right to refund you against this policy or reasons.